FAQ

What is the best way to transfer cash?

Just do it in an office in person and deliver cash (see their webpage to locate the closest branch near you) while providing them with the name you want to use as a payment method. Keep in mind that mailing a thousand dollars ($1,000) or more in USD needs evidence of identification. If you are unable to produce evidence of identification for the name you are using, orders over $1000USD will be broken up into several shipments to ensure that they are delivered on time. Keep in mind that your receipt will include all of the “senders information,” such as the MTCN, so be sure to keep it safe.

To whom should I send money?

In the duration of the checkout procedure, we will give you an EXACT name (First Name and Last Name) to which you may transfer money.

What should I do now that the money have been transferred?

After making your purchase, you must confirm your payment by sending an e-mail to marius@moldovausa.com with the information shown below:

It is necessary to have: a. the right MTCN number; b. the precise amount of the transfer; c. the sender’s first and last name; d. the sender’s country; e. the order ID number;

When does MoldovaUSA.com send out its products?

As a general rule, we execute shipping orders within 2-4 business days after receiving payment.

Okay, I finally got around to placing my order! I got an email with my Order Number. So, what exactly happens now?

Now all you have to do is wait for payment to be collected, after which the item will be sent out within 4 business days. When the goods are delivered, you will get an e-mail with the tracking number, provided that you submit another e-mail (within 4 days) asking the tracking number.

Using my home address or a P.O. Box what is the best option?

Our recommendation is to establish a POBOX rather than a home address since a POBOX may get more attention than a residential address. In the event that you don’t have a clean home address, you may hire a PERSONAL MAIL BOX (PMB), which will make the address on the letter seem to be your home address, or you can rent a POBOX. The best option is to have a UPS POBOX installed at your location with a sign on it.

What size P.O. Box should I get?

In the event that you purchase a big box, you will be able to pick up your items at night or after hours, when most of the other businesses in the P.O. Box Store (MBE, the UPS store, etc…) are closed. Of course, this is the most secure method of doing business. In the event that you get a box that is too small for the item you purchased, the shop will usually contact you to notify you that a parcel has been delivered, and then place a claim form in the box. As a result, you will not be able to utilize a tiny box like that for after-hours pickups.

Has anybody have luck with use the sending country’s postal tracking number to monitor a delivery progress?

Yes. In most cases, the tracking number is extremely simple to locate for the client, both inside the sending county and within their own country.

When should I get worried if my order hasn’t arrived by the scheduled delivery date?

Prior to inquiring about a delayed shipment, please wait at least 30 working days (excluding weekends) from the time your goods were sent before contacting us.

Is it usually the case that the United States sends out seizure notices when a shipment is seized?

Generally speaking, yes, although in certain unusual instances, the letter from customs may take considerably longer to arrive. To be on the safe side, we have many ways for checking whether or not an order was received, so you can be certain that we do not have any dissatisfied customers.

What happens if there is a delay in delivery?

In most cases, we can determine the location of a particular package based on the order number. Keep in mind that at certain periods of the year, mail delivery may be delayed due to local, nationwide, and/or state holidays.

What happens if my shipment is confiscated by the authorities?

However, even though everything is shipped with the greatest amount of discretion and care to ensure that there are no issues, and despite the extremely high success rate (more than 99.9 percent), there is always the possibility that customs will hold a shipment for inspection when shipping internationally, as with any international shipment. Deliveries are assured due to the high success record of over 99 percent in this business. However, in the very rare event that your shipment is intercepted by customs, We will reship 100 percent of your purchases upon production of the original seizure letter in the envelope it was sent in. If you have any questions or concerns about this rule, please contact us so that we can make any necessary adjustments or revisions.

What happens in the event that an item is damaged during shipment or transhipment? (or other shipping related issues)

If you get your shipment and discover broken goods, items that are different from what you bought, or items that are less than what you purchased, please take pictures with your camera and submit them to us through e-mail. We only replace products that seem to be genuine before being opened and removed from the original packaging. Please give as much evidence as possible to ensure that we can reship your order and avoid the same issues from occurring in the future. Once you have unwrapped everything, photos will not be considered.

I made an order and got an email with my order number; however, I had to move email addresses and therefore misplaced my order number. I was wondering if there was a method for me to have my purchase number forwarded to my new email address instead of my old one?

Simply send us an e-mail with your previous email address in the subject line, describing what was inside the order, and you will get a copy of the order e-mail you requested within 24 hours.

I placed an order for products and selected the option that included a tracking number. When will I be able to access my tracking number?

Please keep in mind that you should wait 2-4 days before obtaining a tracking number. Also, please keep in mind that you will need to wait 2-4 days after payments have been collected before you will be able to access your order referral number. When seeking a tracking number, please be sure to specify the nature of your request in the “RE” line of the e-mail message you send. Please be in mind to include the Order ID Number in both the “RE” line and the body of the e-mail as well.